The client
Santa Claus Corporation is a global provider of Christmas gifts. The family run business is fronted by Mr Claus who is assisted by his wife, an army of elves and a team of reindeer.
Because Santa Claus is such a strong and universally recognised brand it is absolutely essential that the company is able to meet customer expectations. Gifts must be delivered to every child in the world on the night before Christmas – late or mixed-up deliveries simply won’t do as that would result in distraught children and disappointed parents!
Synonymous with making children’s dreams come true, Santa Claus Corporation’s reputation must therefore be protected at all costs. As a result, the organisation needs to work with a trusted partner who understands the seasonal demands they face and who is flexible enough to meet them.
The challenge
With offices located on all continents of the globe, including the North Pole, a reliable and robust data network is crucial. The team at Santa HQ needs to interact around-the-clock with suppliers who are spread around the world via extranets and collaborative working tools; the network must therefore be able to support this.
Maintaining a database of who has been good and who has been bad is mission critical. Usage of this database displays large seasonal peaks as there is a huge surge in demand in the month prior to Christmas when parents update whether or not their children have been good.
The solution
The most effective answer to Santa Claus Corporation’s problems lies with Telstra International, a leading global provider of managed network services.
Telstra’s global MPLS network offers inherent fault tolerance so that performance and reliability are guaranteed, and its low latency makes it ideal for communication tools that enable collaboration. This is backed up by 24/7/365 support and service level targets – giving Santa complete peace of mind that his network won’t let him down when he needs it most!
Complementary to the data services is Telstra’s hosting offering. Managed Dedicated servers are used to free up the reindeer so that they can focus on core business activities rather then managing IT infrastructure. Ideal for the type of demanding applications that the Santa Corporation relies on, the servers also help Mrs Claus keep costs under control as she is able to avoid a large capital investment in IT equipment.
The result
Happy children everywhere!
Click here to find out more about Telstra’s global MPLS network and Managed Dedicated servers