Privacy policy
Telstra Incorporated (“Telstra”, “we”, or “us”) is committed to providing the highest levels of customer service. This includes protecting your privacy. This Privacy Policy describes the types of personal and non-personal information we collect on www.telstrainternational.com (the “Site”), how we use such information and to whom and under what circumstances we may disclose it. By using the Site, you agree to the collection, use and disclosure of your personally identifiable information and non-personal information as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site.
Collection of Information
- Personally Identifiable Information
Telstra may collect information which you submit to us such as your name, address, telephone number, or e-mail address. Such information is described herein as "personally identifiable information." Telstra only collects personally identifiable information from you when you: (1) register on the Site; (2) complete a survey; (3) use the Site to contact us; and (4) order products and services. We may combine the information we collect from you on the Site with information we collect from and about you from other online and offline sources.
- Non-Personal Information
As part of the standard operation of the Site, we may collect certain non-personal information from you, including but not limited to your browser type, operating system, IP address and the domain name from which you accessed the Site. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other click-stream data. We may combine the non-personal information we collect with the personal information we have collected from and about you.
- Cookies
We may use cookies to collect the non-personal information described above. A cookie is a small text file that may be stored on the hard drive of your computer when you access the Site. We may also use cookies to: (1) provide you with customized content and advertising; (2) monitor Site usage; (3) report statistical information regarding Site usage and (4) conduct research to improve our content and services.
You are free to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the “Help” menu of your browser to learn how to change your cookie preferences.
- Use of Information
We may use the information we collect from and about you for any of the following purposes: (1) to fulfill your requests for products and services; (2) to provide you with targeted offers and advertising on the Site; (3) to contact you or have our affiliates contact you, with information and promotional material and offers from our company as well as from our affiliates, marketing partners, advertisers and other third parties; and (4) otherwise, as permitted by law.
Disclosure of Information
Telstra may disclose information collected from and about you as follows: (1) to our employees, independent contractors, affiliates, agents, consultants, business associates and service providers, if the disclosure will enable any of these entities to perform a business, professional or technical support function for us; (2) to our affiliates, if we believe that they may be able to assist you with a product or service you have requested or wish to provide you with targeted offers;(3) as necessary if we believe that there has been a violation of the Site Terms of Use or of our rights or the rights of any third party; (4) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; (5) as agreed to by you at the point of information collection or in any agreement with us; and (6) to any successors-in-interest of Telstra, including without limitation, as provided for under the “Unforeseen Circumstances” section below.
Security
We have taken certain physical, electronic, contractual, and managerial steps to safeguard and secure the information we collect from Site visitors.
Children
We do not direct the Site to, nor do we knowingly collect any personal information from, children under thirteen.
Third Party Websites
The Site may contain links to third-party websites, as well as to our affiliates’ websites, all of which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through the Site.
Unforeseen Circumstances
As we continue to develop our business, we or our affiliates may sell or buy other businesses or entities. In such transactions, personally identifiable information may be one of the transferred business assets. Also, in the event that Telstra or substantially all of its assets are acquired, your personally identifiable information may be one of the transferred assets.
Changes to This Privacy Policy
We may change this privacy policy from time to time. When we do, we will post the change(s) on our website and otherwise provide notice as required by applicable law.
Contact Us
If you have questions or concerns about this Privacy Policy, contact us at privacy@usa-telstra.com.