Our commitment

We are committed to ensuring that all our customers have the best possible experience working with Telstra.

To achieve this, we will:

provide you with clear and comprehensive product information before you buy
provide Pre-Sales technical support to ensure we can fully satisfy your requirements before we sell you a solution
provide a rigorous Service Level Agreement (SLA) for each service we sell
provide expert and dedicated support to ensure your services run as smoothly as possible
make you aware of your obligations under any service agreement to avoid any possible confusion.
provide 24/7 customer support
inform you in advance of planned maintenance which might disrupt the service we provide you
do our utmost to resolve any service issues swiftly and efficiently to ensure you enjoy maximum service availability

1.877.TELSTRA