Getting the most out of Telstra

Use the resources available to you

We provide customers with an Account Manager. Their role is to understand your business requirements and to help you find the best solutions for your organisation. Our Pre-Sales team provide excellent technical support throughout the decision making process. They are there to answer your questions and together with the Customer Design team to architect the optimum solution for your business.

Contact us in the way that’s most convenient

Once your service is operational you’ll also have access to our EMEA Customer Support Centre (ECSC) available 24/7, tel: 0800 856 6000, email: support@intl.telstra.com.

• The Telstra Hub gives you a quick and easy way to access help and support. You can also view a list of the key products and services you’ve bought from us, order additional services or log technical support requests.
• For Service Provider Partners, a dedicated Portal provides access to wealth of information on our products, services and how we can help you deliver them.
• Customers may also have a dedicated Service Manager allocated to ensure the smooth running of your Telstra services and provide with ongoing support.

Keep us in the loop

For your security we can only accept service requests from nominated individuals in your organisation. If you keep your list of nominated technical and support contacts up to date it helps us support you more effectively

Help us to help you

We can deal with your issue more swiftly if you have the following information to hand when you call:

• Your organisation’s name
• The ID number for your Telstra service
• A description of the issue
• A contact name
• A contact phone number